I’m a Product Designer based in the Bay Area. Currently, I’m a Masters candidate at UC Berkeley studying Information Management and Systems with a focus on Human-Computer Interaction.

Prior to moving towards design, I spent a few years in the research space — before going back to school, I was an Associate User Researcher at Salesforce, helping bring to life the integration between Salesforce and Slack post-acquisition. Now, as a designer, having this background is a superpower for me! I know how to make intentional, data-driven design decisions; I'm able to be creative yet strategic, employing product thinking; I'm skilled at navigating stakeholder relationships and working cross-functionally.

I learn best through using my hands and building things, and this is reflected in all the places I've been. In addition to Salesforce, I've also spent time at places like Milliman, HBO Max, and  FreeWorld, working across roles (design to research), across org sizes (small to big), across industries (CRM to Insurance), and across sectors (non-profit to public).

I did my undergrad at UC Davis, and found some hobbies there that I still enjoy today — biking around while listening to podcasts, reading non-fiction books (particularly about people), and spending time exploring local hikes. Feel free to reach out at cynthia_chen@berkeley.edu!

Milliman, Summer 2024

Strategic Design Intern

FreeWorld, Spring 2024

Product Design Intern

Salesforce, 2021 to 2023

Associate User Researcher

HBO Max, Fall 2020

UX Research Intern

Salesforce, Summer 2020

Research & Insights Intern

Design Interactive, 2020

Co-Founder, Co-President

UC Davis DiPi, 2019 to 2021

Design Researcher

Exploratorium, Summer 2019

Digital Marketing Intern

University of California, Berkeley
2023 — 2025 / Masters of Science, Information Management & Systems

University of California, Davis
2017 — 2021 / Bachelors of Science, Cognitive Science (minor in Computer Science)

Graduate TA, Lean Agile Product Management (INFO 290M)
Fall 2024 / Graduate-level School of Information Course at UC Berkeley

Graduate TA, Sensemaking and Organizing (COGSCI 150)
Spring 2024 / Upper-Division Undergraduate Cognitive Sciences at UC Berkeley

Technology, Marketing & Product Astro Award, Salesforce  
Aug 2022 / For work on the Research & Insights Mentorship Program