Cynthia Chen

I'm a User Experience Researcher and Designer, based in the SF Bay Area, drawn to understanding interesting informational, interpersonal, or technological problems.

Currently, I’m a first-year Masters candidate at UC Berkeley studying Information Management and Systems. Before going back to school, I was on research teams in enterprise and consumer spaces helping deliver delightful experiences.

Berkeley, CA 〰 Portfolio © 2023

Conducting Rolling Research for the Salesforce Integrations for Slack Apps 🔒

How might we collect and deliver early product feedback for the newly released Salesforce Integrations for Slack apps?

UX RESEARCH

PRODUCT STRATEGY

FULL-TIME

Improving the Efficacy of Email Communications for Salesforce Admins ↗

How effective are Salesforce product service emails for Administrators on the most basic level of support?

UX RESEARCH

INTERNSHIP

Defining the Future of an Integrated Salesforce & Slack with Jobs-to-be-Done 🔒

When do people use Slack with Salesforce, and how might we help define the future of an integrated Salesforce and Slack?

UX RESEARCH

PRODUCT STRATEGY

FULL-TIME

Evaluating the Discoverability of Recommended by Humans on HBO Max ↗

How well are people discovering and understanding this recommendation feature on the HBO Max homepage?

UX RESEARCH

INTERNSHIP

Uncovering Healthcare Opportunities for Kia's Purpose-Built Vehicles ↗

What problems in the healthcare space could Kia expand to solving in order to find product-market fit?

PRODUCT STRATEGY

CLIENT

COMING SOON